Qualisports Warranty & Return Policy
We sourced Qualiebikes from reliable suppliers like Samsung, KT, Wuxing, Dahon supplier systems. So Qualibikes are pretty durable. If you have any problems, our warranty policy is as follows:
The manufacture warrants Qualisports bike frames and forks to be free from defects in materials and workmanship.
This includes a five-year warranty on frame and fork.
Battery warranty: All Qualisports e-bike batteries come with a two-year warranty (Battery cycle lifetime is between 600 - 800 cycles depending on the environmental conditions) Qualisports will replace the battery if it fails within two years (as long as it was not damaged by personal neglect).
Consumables such as tires, tubes, saddles, grips, brake cables, pedals, and chains are not covered.
All other components and add ons such as racks will have a one-year warranty (Carry bags have no warranty). Please do note the limit load of racks is 25KG.
PLEASE CHARGE YOUR BATTERY EVERY MONTH - IF NOT, IT VOIDS THE WARRANTY TERMS. WE WILL INSPECT EACH BATTERY TECHNICALLY.
Warranty is valid only in the Continental United States only.
THIS WARRANTY DOES NOT COVER:
Normal wear and tear
Improper follow-up maintenance
Installation of components, parts, or accessories not originally intended for or compatible with the bicycle as sold
Damage or failure due to accident, misuse, abuse, or neglect (such as the battery)
Please send us the Pics or Videos to email@example.com if your Quali-bike error occurred. Our support team will off advise you about the maintenance.
DO NOT TEAR OPEN THE OUTFIT BY YOURSELF; IT'S DANGEROUS AND WILL NOT MEET THE WARRANTY TERMS.
RETURNS Ebike orders: No returns after 7 Days of receiving the Bike. To be eligible for a return, the bike must be unused, free from dirt, dust, or any fragrances, and in the same packaging and condition that you received it.