Rambo Warranty & Return Policy

STANDARD LIMITED WARRANTY

Bicycle Lifespan

Rambo Bikes™ have an expected lifespan depending on the level of care and/or use. Misuse, neglect and abuse will significantly reduce the expected lifespan of your bike. Some types of riding styles - competition, jumping, downhill racing, and extreme conditions or climates - will all impact the lifespan of your bike and its components. These types of riding may cause premature failure of your bike and its components. This warranty does not extend to any failures associated with this type of riding, or to any Rambo products that have been subject to misuse, neglect, abuse, or improper storage, or if the product is modified or altered in any way other than as directed by official Rambo Bike instructions. Always have your bike periodically inspected by a qualified bicycle technician. These inspections are crucial for the safety of you and others around you as well as extending the lifespan of your Rambo.

Limited Lifetime Frame Warranty

Rambo bike frames are warranted against factory defects for the lifetime of the original purchaser as long as they remain the owner of the Rambo bike. This warranty is non-transferable. Your Rambo frame is warranted against premature failure caused by faulty workmanship or materials, as determined by Rambo Bikes. Frames must be returned to Rambo Bikes at the owner’s expense for determination of defect and/or replacement. If a frame replacement is found to be warranted by Rambo Bikes, a comparable frame (depending on availability) will be issued to the original purchaser. Front forks and suspension forks do not have a lifetime warranty!

Warranty

Beyond the lifetime frame warranty, Rambo Bikes warrants all bikes, enclosed hardware (where applicable) and accessories to be free from defects in material and workmanship for a period of twelve months from the original date of purchase. Some components on your Rambo bike such as brakes, tires, tubes, chains, grips, motors and cables are not warranted against normal wear. If you find a product to be defective, contact Rambo at 952-283-0777. All components must be returned at the owner’s expense for inspection. Product repairs and/or updates not covered by warranty will be provided at a set rate. At its sole discretion, Rambo will determine whether the component will be covered under this warranty. This warranty is in lieu of all other warranties expressed or implied. You may have certain legal rights that extend beyond this warranty in certain states.

Terms and Conditions of this Limited Warranty

This limited warranty does not cover installation, disassembly, adjustments of components, normal wear and tear, damage caused by improperly installed parts or components, installation and use of aftermarket accessories or storage fees. Any installation of a powerplant (motor electric or internal combustion) other than powerplants supplies directly by Rambo Bikes immediately voids this warranty. Some parts and components may from time to time become obsolete or discontinued. Rambo Bikes reserves the right to substitute any component at its sole discretion. This is the only warranty provided or honored by Rambo Bikes, and no other warranty will be honored unless specifically provided for by law. No implication of merchantability or fitness for a particular purpose has been made by Rambo Bikes.

General

Rambo Bikes™ will not be held liable for any damages resulting from breach of warranty or for sums beyond the purchase price of the product. Rambo Bikes is not liable for lost profits or goodwill; downtime; damage or destruction of items or equipment used with, or in conjunction with Rambo Bikes™; personal injury or loss; or any other damages. This agreement is the entire agreement between you and Rambo Bikes™, and supersedes any prior agreements, representations, or proposals; and may be changed only by written agreement with Rambo Bikes™. Waiver by any party or breach of this agreement will not constitute a waiver of any subsequent default or breach of the same of different kind. The invalidity of any provision of this agreement shall not affect the validity of the other provisions hereof. This agreement shall be governed by laws of the State of Minnesota, U.S.A. Rambo Bikes™; Lakeville, MN 55044

RETURN POLICY

IF YOU’RE NOT CONVINCED A RAMBO IS FOR YOU, WE ARE!

At Rambo Bikes we stand behind the quality of our E-bikes and want you to have the best experience possible while ensuring you get the right e-bike for your lifestyle and riding conditions.

This is why we are now offering our new Let’s Ride 16-day Guarantee. This will give you the chance to try any of our e-bikes risk free for 16 days.

If for any reason you decide it’s not for you, or that you would like to go with a different Rambo model, simply contact customer service. Return your bike within 16 days of its delivery date in the shipping box it came in.

 ** Please note: customers are responsible for return shipping cost, and it is required that you keep your box with all packaging materials, all tags, manuals, and included items free of damage. **

HOW DOES THE TRIAL WORK?

If the Rambo model you purchased does not meet your expectations, (only purchases from www.rambobikes.com are eligible), contact our customer service team to see if you are eligible for a return. Rambo will only authorize the return if you are within the 16 days of delivery, the bike has 10 miles or less on the odometer, is still in like “new” condition and is packaged in its original materials and box with all components included (charger, keys, hardware, etc.).

To be considered in like “new” condition the e-bike must be completely free from any damage, dirt, dust, scratches, etc., and have less than 10 miles on the odometer.

Each customer is eligible for one return within a calendar year.

WHEN DO I GET MY REFUND?

If your bike is returned in new condition, with 10 miles or less, with no issues, or damage you will receive a 100% refund.

If there is any damage or other issues, the repair cost, and cost of parts will be deducted from your refund. In the case of significant damage, or if the bike has more than 10 miles on it, Rambo may reject your return in which the customer will be responsible for the cost of return shipment if they wish to recover the product.

Once the bike is received and inspected by our Rambo technician team, and approved by customer service, a refund will be issued within 7-14 business days.

HOW DO I RETURN WITHOUT MY ORIGINAL BOX AND PACKAGING?

You are required to keep all packaging material to be eligible for the Let’s Ride 16-day Guarantee; however, if you do not have your box, please reach out to customer service to have a new box sent to you at your cost.

WHAT IF MY BIKE IS DAMAGED IN SHIPPING?

Customers are responsible for inspecting their product immediately for damage or missing parts. If the bike was damaged in shipping, please take pictures, and contact customer service. Your trial period will begin once replacement parts have been received and the bike is functioning. While freight damages are rare, they are time sensitive, we will not accept freight damage claims later than 5 days after delivery.

Only customers who purchase their Rambo Bikes directly from www.rambobikes.com are eligible for the Let’s Ride 16-day Guarantee.

If purchased from one of our supported Rambo dealers, please reach out to that dealer regarding their return policy.

 *Let’s Ride 16-day Guarantee is only eligible for Rambo bikes.
Please see below policy for accessories and/or other Rambo products.

Other Returns Policy

If you are unsatisfied with your Rambo Bikes product, you may return the unused item within 16 days of delivery. To qualify for a refund or replacement, unused products must be returned in their original packaging with all tags, stickers and product accessories attached.

Please contact customer service to start a return claim.

Customers are responsible for inspecting their product immediately for damage or missing parts. If your product was damaged in shipping, please take pictures, and contact customer service. While freight damages are rare, they are time sensitive. We will not accept freight damage claims later than 5 days after delivery.

**Please be advised that your return is subject to a 20% restocking fee and the cost of shipping. Once your item is received in our warehouse, please allow up to two weeks for your return to be processed.

**Rambo Bikes reserves the right to deny any return at any point during the return process.