DWMeigi Warranty & Return Policy

WARRANTY POLICY

  1. DWMEIGI EBIKE recommends professional assembly of our e-bikes and damage caused by improper assembly is not covered
  2. DWMEIGI EBIKE will not warranty products or service related to accident, acts of God, modifications, incompatible replacement parts not intended for use on our bikes, commercial use, abuse, neglect, operator error, stunt and extreme riding, water damage or improper maintenance
  3. Consumables such as batteries, tires, tubes, brake pads, chains, grips, spokes, and cables are generally not covered under the terms of the limited warranty but may be replaced at the discretion of DWMEIGI EBIKE
  4. As noted in (3), batteries are considered consumables, and replacement is strictly limited to defective batteries
  5. Customization of the motor, gears, and controllers will void warranty claim
  6. Normal wear and tear are not covered
  7. DWMEIGI EBIKE may not be exactly as shown in the photos on the DWMEIGI EBIKE' website and third-party websites due to shortages of parts (related to the supply chain) and/or upgrades to components of the bikes. Substitution of parts is not considered sufficient cause for the return of a bike or replacement of parts
  8. Bikes are only warrantied in the jurisdiction of sale
  9. Warranty is not covered for replacement products
  10. Warranty is non-transferable and proof of purchase must be provided upon request
  11. Bikes purchased from unauthorized dealers are not covered by this warranty
  12. Upon request DWMEIGI EBIKE may ask for images and videos for warranty verification purposes
  13. While every effort is made to ensure quick processing of warranty claims DWMEIGI EBIKE requires up to 30 days to process warranty claims

1. Component

Warranty Level

2. Consumables (batteries, tires, tubes, brake pads, chains, grips, spokes, and cables)

1 year 

3. Bike frame

2 years

4. All other parts

1 year limited

RETURN & EXCHANGE PROCEDURE

  1. All items if returned must be accompanied with buyer’s name and return reasons. Items returned without detailed information will be delayed in processing or be ignored.
  2. If buyer had a wrong purchase or changed their mind, please contact us within 30 days after the original transaction date. Products must be returned at buyer's cost in 100% complete condition, including all components, original boxes, manuals, and other accessories provided by the manufacturer. If the packing has been lost or discarded, it is the customer's responsibility to purchase bike appropriate packaging. DWMEIGI EBIKE reserves the right to refuse the package if the bike not returned in its original packaging or properly protected.
  3. Original Freight costs are not refundable under any circumstances. For free shipping items the original shipping cost will also be deducted from the purchase amount.
  4. The customer is responsible for the return shipping costs for a bike that is not damaged or defective.
  5. If item was received defective or was sent wrong, please contact us with photo evidence within 14 days of item received. The defective/wrong item may need to be returned to us and the replacement will be sent at our cost.
  6. For batteries we will give 3-month replacement warranty from the date of original purchase under normal and non-commercial use. However, the defective battery must be returned to us at buyer's cost and buyer is liable for the shipping cost for replacement battery. Warranty becomes void if the battery has been improperly charged, installed or misused in any way.
  7. For 4 stroke engines we offer 3-month manufacture warranty. This warranty does not cover normal wear and tear, does not include the gears, clutch and electric components. All spare parts are readily available for purchase @ discounted price. All sales are final, no refunds or exchange accepted unless manufacture faults and/or functional damage is evident. Exchange of a 'manufacturers fault' defective item is to be claimed within 14 days of delivery along with photo evidence of faulty parts and detailed explanations. No returns will be accepted after stated time frame. Seller, at its sole discretion, will determine the eligibility of an item for return.
  8. For electric Bike or eBike conversion kit, we offer one-year manufacture battery & motor replacement warranty. Please see this for our Electric Bike & Electric Conversion Kit Warranty.
  9. If refund/exchange is required, a 20% restocking fee will apply to cover the labour costs of picking/repacking the order and returning it to the shelf. 
  10. Please choose carefully as we don't honor change of mind. We will review this on a case-by-case basis, and we hold the right to refuse a return if we deem to be unsatisfactory.
  11. The bike's odometer reading must show under 30 mi/ 50 km.
  12. The bike must not have been customized unless explicitly approved by DWMEIGI.
  13. Returns over 14 days are at the sole discretion of DWMEIGI EBIKE.